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At SparTech Health Corp, we understand that you need information systems that quickly and efficiently handle your mission-critical data. To ensure we meet your needs, SparTech Health, delivers high-quality information systems support by employing a variety of services and processes.
Through our support organization, medical practices receive maximum benefit and utilization from SparTech Health. Support services include:
- Product Specialists who are responsible for using their detailed knowledge of our solutions to analyze customer workflow, offer advice on system-setup, complete system-setup, provide training and product demonstrations, and assist in issue resolution.
- Through our support partners, release-based enhancements include additions to or extensions of software functionality and features released on a scheduled basis.
- An automated case management system is used to manage customer, product, and contact information. Each issue is reported, tracked, and resolved through this system.
- Product documentation includes system requirements, reference information, installation, upgrade and configuration instructions, as well as other product-related documents.
- Through our partners, we have Resolution Centers that provide access to toll-free support, 24 hours per day, 365 days per year.
Have we missed anything here that is important to you? Please contact us and let us know.
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